Troubleshooting

Start by reading the full message, confirming the active store, and checking the connection. Do not repeat a payment or inventory action if you do not know whether it finished.

Cannot sign in: check connection, email, and password, then close and reopen the application.
PIN does not work: check you are using that account’s PIN and the correct keyboard. If it continues, use Send feedback.
You opened the form for another account by mistake: choose Back to saved accounts to select again without closing the application.
The password-reset link has expired, is invalid, or has already been used: return to Forgot password? and request a new link.
The new password is rejected: enter at least 10 characters, follow the strength indicator, and avoid common words, names, patterns, or a password you used before.
A Web change is missing in Desktop: check both use the same store, restore the connection, and reopen the screen. Do not recreate the product while it synchronises.

Products and prices

Product missing from POS: check the active store, assortment, price, and that the SKU was saved.
Code opens another product: look for duplicate codes. A reassigned scale code no longer points to the previous product.
Price is wrong: check the price list assigned to the store; completed sales keep the charged price.

Inventory

Quantity does not match: review sales, receipts, issues, and the last revision. Correct it with an explained movement, not by repeating an old operation.
Confirmed twice: do not make a third blind correction. Review the history and record only the necessary net adjustment.

Sales and payments

Unsure whether payment succeeded: check the payment terminal and sale first. Do not charge again until the status is confirmed.
Desktop lost connection: keep it open, restore the network, and let it synchronise. Then confirm the sale in Reports.
Total differs by cents: remember each line is rounded before the total is added.

Invoices

Create invoice is missing: use Salut ERP Desktop, check that the register is bound to its POS terminal, and open Recent sales while online.
Store invoice identity required: complete the store legal name, tax identifier, and address before issue.
No invoice numbers remain: connect the register and reopen Recent sales to reserve another block.
The invoice was issued, but its PDF failed: do not issue another. Open the invoice and use Retry PDF or Regenerate PDF.
There is a PDF conflict: preserve the file occupying the path, move it to another folder, and use Retry PDF from the invoice.
Synchronisation reports a fiscal conflict: do not repeat the issue. Note the invoice number, store, and visible message, then send them to Salut.

The Invoice a sale guide covers offline preparation, local archival, and replacements.

Printer and drawer

Reconnect cable and power, check paper, and detect the printer again. If output is wrong, check the Zadig driver. The drawer normally depends on its printer connection. Test before another sale.

Scale, display, and terminal

Scale port missing: reconnect the adapter, reopen Devices, and select the port again.
Unstable weight: clear the platform, wait for zero, and place one product on it. Manual entry is the fallback when the scale is unavailable.
Display not updating: confirm the correct display was selected and reopen its window from Desktop.
Terminal not responding: do not repeat the charge; check the terminal itself and then the sale.

Reports

Check dates, store, and filters. A new sale may take until synchronisation finishes. Open the detail and compare lines and payments, not only the aggregate total.

Contact Salut

If you are still blocked, include the store, task, exact message, and what you tried. WhatsApp +34 664 566 837 from 09:00 to 18:00 CET, or choose Send feedback in the application. That message reaches the entire team and someone will pick it up within 24 hours.