Troubleshooting
Start by reading the full message, confirming the active store, and checking the connection. Do not repeat a payment or inventory action if you do not know whether it finished.
Sign-in and synchronisation
Section titled “Sign-in and synchronisation”- Cannot sign in: check connection, email, and password, then close and reopen the application.
- PIN does not work: check you are using that account’s PIN and the correct keyboard. If it continues, use Send feedback.
- A Web change is missing in Desktop: check both use the same store, restore the connection, and reopen the screen. Do not recreate the product while it synchronises.
Products and prices
Section titled “Products and prices”- Product missing from POS: check the active store, assortment, price, and that the SKU was saved.
- Code opens another product: look for duplicate codes. A reassigned scale code no longer points to the previous product.
- Price is wrong: check the price list assigned to the store; completed sales keep the charged price.
Inventory
Section titled “Inventory”- Quantity does not match: review sales, receipts, issues, and the last revision. Correct it with an explained movement, not by repeating an old operation.
- Confirmed twice: do not make a third blind correction. Review the history and record only the necessary net adjustment.
Sales and payments
Section titled “Sales and payments”- Unsure whether payment succeeded: check the payment terminal and sale first. Do not charge again until the status is confirmed.
- Desktop lost connection: keep it open, restore the network, and let it synchronise. Then confirm the sale in Reports.
- Total differs by cents: remember each line is rounded before the total is added.
Printer and drawer
Section titled “Printer and drawer”Reconnect cable and power, check paper, and detect the printer again. If output is wrong, check the Zadig driver. The drawer normally depends on its printer connection. Test before another sale.
Scale, display, and terminal
Section titled “Scale, display, and terminal”- Scale port missing: reconnect the adapter, reopen Devices, and select the port again.
- Unstable weight: clear the platform, wait for zero, and place one product on it. Manual entry is the fallback when the scale is unavailable.
- Display not updating: confirm the correct display was selected and reopen its window from Desktop.
- Terminal not responding: do not repeat the charge; check the terminal itself and then the sale.
Reports
Section titled “Reports”Check dates, store, and filters. A new sale may take until synchronisation finishes. Open the detail and compare lines and payments, not only the aggregate total.
Contact Salut
Section titled “Contact Salut”If you are still blocked, include the store, task, exact message, and what you tried. WhatsApp +34 664 566 837 from 09:00 to 18:00 CET, or choose Send feedback in the application. That message reaches the entire team and someone will pick it up within 24 hours.